FAQ
Frequently asked questions and answers.
Returns & Exchanges
How do I make a return?
To make a return with us, you must contact customer service at Post@peachtights.com. Please include the following:
- Full name on the order
- Order number
- Which items you wish to return
Please note that we have a return fee of 259kr (approximately 23EUR).
How do I make an exchange?
For exchanges, you have two options:
1. Order online: Immediately order the desired product(s) on our website and get refunded for the returned items once we receive them. Include any discount code from the original purchase on the return form to apply the same discount to the new order.
2. Exchange after return: Wait to place a new order until after we have received your return. We will then send the desired product. We cannot reserve items or guarantee stock availability.
Choose the option that best suits your needs.
How do I return an order paid with Klarna?
Exchange/refund via Klarna: Mark the return in the Klarna app to pause the invoice until we have processed the return.
Exchange after processing return : Do not report the return in Klarna for a direct exchange. You will not receive a new invoice for the same amount. For a lower amount, we refund the difference. For a higher amount, we invoice the difference.
How long does a return take?
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How much does a return cost?
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When will I receive my refund?
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Return policy
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Orders & delivery
Can I cancel my order?
If your order has not yet been shipped from us, there might be a possibility that we can cancel it. However, we cannot guarantee that this will be possible.
Please send us an email, and we will try our best to assist you.
Shipping
We use DHL Express, which normally delivers within 1-3 business days. Note that delivery times can be affected by holidays, weather, or other unforeseen events.
Free shipping for orders over 99EUR.
15 EUR in shippingfee for orders under 99EUR.
How do I track my order?
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I have not received an order confirmation
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My package is being returned, what do I do?
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I have received an incorrect item in my order
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Products
What is the difference between the black leggings?
Lux Seamless:
Thick fabric, most scrunch, medium support, details along the leg and contour.
High Waist:
Medium thick fabric, plenty of scrunch, medium support, ridges along the leg and contour.
Deluxe:
Thin fabric, elastic, small elegant scrunch adjustable for desired effect, medium support, no contour.
Sleek Deluxe: Thin/medium fabric, good support, small elegant scrunch, smooth surface, no details or contour.
Classic Deluxe: Thin/medium fabric, low/medium support, without scrunch or details.
Pure-fit:
Thin fabric, low support, no scrunch, no details, V-waist.
Ribbed:
Medium thickness, no scrunch, low/medium support, ribbed material.
Which size should I choose?
We recommend choosing the size you usually wear. If you're unsure, we advise looking at the size guide located under the sizes and reading the product description.
Why is there a color difference in items with the same color name?
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Warranty Claims
How do I make a claim?
If you have received a defective product, or if the product has been damaged, we will of course help you.
To file a complaint, please contact our customer service with the following information:
- The email address used for the purchase
- Order number
- Customer name
- The product you are complaining about
- Picture of the defect and logo
- Reason for the complaint
Our customer service team will respond to you as quickly as possible.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
If you are returning an item with a defect/problem, it must be reported before the return.
