FAQ
Frequently asked questions and answers.
Frakt, returer & byten
Vad är fraktpolicyn?
När din beställning har lagts kommer du att få en bekräftelse via e-post som talar om att vårt leveransteam har tagit emot din beställning. När din beställning är genomförd kommer du att få ett e-postmeddelande med din spårningsinformation. Fraktavgifter återbetalas inte vid returer.
Skickar du utomlands?
Ja, vi skickar över hela världen. Fraktkostnader tillkommer och läggs till på checkout.
How do I return an order paid with Klarna?
Exchange/refund via Klarna: Mark the return in the Klarna app to pause the invoice until we have processed the return.
Exchange after processing return : Do not report the return in Klarna for a direct exchange. You will not receive a new invoice for the same amount. For a lower amount, we refund the difference. For a higher amount, we invoice the difference.
How long does a return take?
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How much does a return cost?
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When will I receive my refund?
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Return policy
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Beställning
Vilken storlek ska jag köpa?
If your order has not yet been shipped from us, there might be a possibility that we can cancel it. However, we cannot guarantee that this will be possible.
Please send us an email, and we will try our best to assist you.
Kan jag avboka min beställning?
Vi förstår det, vi ändrar oss också! Även om vi önskar kunde, när en beställning väl är gjord, kan vi inte ändra eller avbryta den för närvarande. Vi hoppas att ha en avbokningstid en dag i framtiden.
Om varan/varorna inte fungerar, se till att byta mot en preferred-stil eller returnera för återbetalning. Som en påminnelse är inrikes returfrakt gratis.
How do I track my order?
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I have not received an order confirmation
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My package is being returned, what do I do?
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I have received an incorrect item in my order
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Products
What is the difference between the black leggings?
Lux Seamless:
Thick fabric, most scrunch, medium support, details along the leg and contour.
High Waist:
Medium thick fabric, plenty of scrunch, medium support, ridges along the leg and contour.
Deluxe:
Thin fabric, elastic, small elegant scrunch adjustable for desired effect, medium support, no contour.
Sleek Deluxe: Thin/medium fabric, good support, small elegant scrunch, smooth surface, no details or contour.
Classic Deluxe: Thin/medium fabric, low/medium support, without scrunch or details.
Pure-fit:
Thin fabric, low support, no scrunch, no details, V-waist.
Ribbed:
Medium thickness, no scrunch, low/medium support, ribbed material.
Which size should I choose?
We recommend choosing the size you usually wear. If you're unsure, we advise looking at the size guide located under the sizes and reading the product description.
Why is there a color difference in items with the same color name?
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Warranty Claims
How do I make a claim?
If you have received a defective product, or if the product has been damaged, we will of course help you.
To file a complaint, please contact our customer service with the following information:
- The email address used for the purchase
- Order number
- Customer name
- The product you are complaining about
- Picture of the defect and logo
- Reason for the complaint
Our customer service team will respond to you as quickly as possible.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
If you are returning an item with a defect/problem, it must be reported before the return.
