FAQ
Frequently asked questions and answers.
Frakt, retur og bytte
Hva er fraktpolitikken?
Når bestillingen din er lagt inn, vil du motta en bekreftelses-e-post som forteller deg at vårt gjennomføringsteam har mottatt bestillingen din. Når bestillingen din er fullført, vil du motta en e-postmelding med sporingsinformasjonen din. Fraktgebyrer refunderes ikke ved retur.
Sender du til utlandet?
Ja, vi sender over hele verden. Fraktkostnader vil påløpe, og legges til i kassen.
How do I return an order paid with Klarna?
Exchange/refund via Klarna: Mark the return in the Klarna app to pause the invoice until we have processed the return.
Exchange after processing return : Do not report the return in Klarna for a direct exchange. You will not receive a new invoice for the same amount. For a lower amount, we refund the difference. For a higher amount, we invoice the difference.
How long does a return take?
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How much does a return cost?
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When will I receive my refund?
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Return policy
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Bestilling
Hvilken størrelse bør jeg kjøpe?
If your order has not yet been shipped from us, there might be a possibility that we can cancel it. However, we cannot guarantee that this will be possible.
Please send us an email, and we will try our best to assist you.
Kan jeg kansellere bestillingen min?
Vi forstår det helt, vi ombestemmer oss også! Selv om vi ønsker kunne, når en bestilling er lagt inn, kan vi ikke endre eller kansellere den på dette tidspunktet. Vi håper å ha et kanselleringsvindu en dag i fremtiden.
Hvis varen(e) ikke fungerer, sørg for å bytte til en preferred-stil eller returnere for refusjon. Som en påminnelse er innenlands returfrakt gratis.
How do I track my order?
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I have not received an order confirmation
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My package is being returned, what do I do?
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I have received an incorrect item in my order
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Products
What is the difference between the black leggings?
Lux Seamless:
Thick fabric, most scrunch, medium support, details along the leg and contour.
High Waist:
Medium thick fabric, plenty of scrunch, medium support, ridges along the leg and contour.
Deluxe:
Thin fabric, elastic, small elegant scrunch adjustable for desired effect, medium support, no contour.
Sleek Deluxe: Thin/medium fabric, good support, small elegant scrunch, smooth surface, no details or contour.
Classic Deluxe: Thin/medium fabric, low/medium support, without scrunch or details.
Pure-fit:
Thin fabric, low support, no scrunch, no details, V-waist.
Ribbed:
Medium thickness, no scrunch, low/medium support, ribbed material.
Which size should I choose?
We recommend choosing the size you usually wear. If you're unsure, we advise looking at the size guide located under the sizes and reading the product description.
Why is there a color difference in items with the same color name?
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Warranty Claims
How do I make a claim?
If you have received a defective product, or if the product has been damaged, we will of course help you.
To file a complaint, please contact our customer service with the following information:
- The email address used for the purchase
- Order number
- Customer name
- The product you are complaining about
- Picture of the defect and logo
- Reason for the complaint
Our customer service team will respond to you as quickly as possible.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
If you are returning an item with a defect/problem, it must be reported before the return.
